Volvo Bus - Digital Services for Maintenance & Reporting
About the project
- Category:Service & Concept Design
- My Role:Service Designer & UX Researcher
- Tools and Methods:Site Visit Research, Interviews, Surveys, Design sprint, Wireframing, Customer journey mapping, Service Blueprint, Ideation, Concept design, Figma
We want to find opportunities for new innovative services in the predictive and preventive maintenance area, supporting our customers in their own workshops.
To achieve this, my team and I conducted quantitative research through surveys and qualitative research via interviews and site visits. Using design sprints, we ideated and translated the insights into concept designs which was supported by customer journeys, and a detailed service blueprint.
The outcome was a set of user-centered solutions that identified new service opportunities and were tailored to meet our customers' specific needs.
Project length: 12 weeks.
